Real Situations, Real Advice Providing a one-stop resource for all those who must contend with thorny ethical issues, this volume presents case studies that vary in complexity and context and are based on real situations.

Cold calling is one of the most awkward -- and unsuccessful -- ways to obtain clients in business. Now Joanne S. Black shares her proven 5-step Referral Selling system, so no businessperson ever has to make a cold call again.

This work has been selected by scholars as being culturally important and is part of the knowledge base of civilization as we know it. This work is in the public domain in the United States of America, and possibly other nations.

Organized by Country The handbook fills a critical need by bringing together leading scholars who provide an insider perspective and viewpoint on essential and advanced issues.

Providing a critical examination of government in American cities, this volume presents the innovative view that mayors in council-manager cities are better positioned to develop positive leadership than their peers in mayor-council cities.

This concise text is a reader friendly primer to the fundamentals of administrative responsibility and ethics.

The book includes both theoretical insights and commentaries grounded in practice.

He is the author of nearly 80 peer-reviewed conference papers and articles. This is his seventh book.

The question is, of course, how can city officials and administrators make this happen? The Formula for Economic Growth on Main Street America examines why economic growth during the late twe

The central resource for process improvement and innovation, this book includes valuable techniques to identify and improve organizational processes, as well as manage the change that accompanies implementation.